Insights

Practical notes on operations, costs and hotel leadership. Written for owners and general managers, not for algorithms.

Coming soon

01
Interim management for seasonal hotels: when it makes sense and what owners should expect
02
Five kinds of waste boutique hotels accept as normal
03
What an operational audit should cover (and what it shouldn't)
04
A hotel opening timeline: the 120 days that decide the first season
05
The dashboard an owner needs every Monday
06
Service standards: why manuals aren't followed, and how to change that

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